Made in Britain

01245 222 203

10 year guarantee

Terms and Conditions

Softened Water

We guarantee the softness of water will always be less than one degree irrespective of the amount of water you use.

Scale Removal

We guarantee that our softened water will remove the scale in your kettle within 6 weeks, from around your heat exchanger within 6 months and from ALL your pipework within 2 years. We also guarantee that the gradual dissolving of the existing lime scale will not cause any leaks.

Cash Savings

We guarantee that the reduction in soap powder and cleaning products will be more than 50%. We guarantee that the removal of scale from heat exchangers will reduce your heating bill by the amount shown in the 1949 Government Report by the ministry of Health.


We guarantee the water softener against faulty parts and workmanship in accordance with the manufacturer’s guarantee. Our installations are guaranteed for 12 months parts and labour.


All our water softeners have been tested by the W.R.A.S. and have passed their stringent examinations. This certifies their suitability for home use.


The machine remains the sole property of Softflow Essex Limited until all payment has been received. Payment is due in full no later than the day of installation unless otherwise agreed in writing.

Satisfaction – ‘No Quibble’

We guarantee to give all your money back if you change your mind within 60 days of installation (less the cost of installation).

Conditions & Exclusions

There are none. These guarantees are in addition to your statutory rights.

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Hard Water Test

Please select the answer that corresponds with whether you agree or disagree with the statement

1. It’s difficult to remove white marks from the shower screen/taps

2. I use a product to remove limescale

3. One of our family suffers from dry skin or eczema

You may benefit from a water softener

We provide a free home consultation to look into your needs. Simply complete your contact details or call 01245 222 203 to arrange your visit.

Hard Water Test

To find out more about how we use and manage your data, please see our privacy policy.

You may not need a water softener but if you wish to improve the quality of your drinking water you may wish to consider a water filter.

Buy Water Filter