Made in Britain

01245 222 203

10 year guarantee

Our Refund Policy

These terms apply to orders placed on

We may change our Refund & Returns policy at any time, so please do not assume that the same terms will apply in the future.

When can I return an item?

Your legal rights in accordance with the Consumer Rights Act 2015 state that you are entitled to a full refund if;

Our Policy

In addition to these rights we are happy to refund an order you have placed mistakenly or where the wrong item has been ordered up to a period of 14 days after you have received the order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your item, please contact us at or call us on 01245 222203

We will ensure you are refunded using the payment method used in the original purchase within 14 days of us receiving the goods in their original condition.

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Hard Water Test

Please select the answer that corresponds with whether you agree or disagree with the statement

1. It’s difficult to remove white marks from the shower screen/taps

2. I use a product to remove limescale

3. One of our family suffers from dry skin or eczema

You may benefit from a water softener

We provide a free home consultation to look into your needs. Simply complete your contact details or call 01245 222 203 to arrange your visit.

Hard Water Test

To find out more about how we use and manage your data, please see our privacy policy.

You may not need a water softener but if you wish to improve the quality of your drinking water you may wish to consider a water filter.

Buy Water Filter