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FAQs

How much do they cost?

We get asked this a lot. The best way to answer this is by coming to see you, there are lots of different answers depending on the installation and other factors. Please fill in the quote form or call to arrange a home visit.

Where are they installed?

We like to install them as close to the rising main/stopcock as possible. If you're not sure where this is then fill out the quotation form and we will arrange a home visit as we are very good at finding these.

Does it remove the scale that's already in my home?

Yes we guarantee full limescale removal, so everything will sparkle and shine.

Can I turn off my water softener

Yes, when we install the water softener we fit it with a set of valves called the bypass set.

Water Softener bypass

Can you drink softened water

YES you can.

Advice from the Water Regulations Advisory Scheme (WRAS)* is:
*June 2007 No 9-07-01 ISSUE 1
• Drinking water must comply with regulations, these state that the
maximum limit of sodium is 200 mg/l (milligrams per litre).
• This sodium limit will be exceeded where the water is extremely hard, for
example above 425 ppm. This is assuming that the sodium level in the public
water supply is zero. Your demonstrator will test your water for hardness.
• We will ensure your water will not exceed 200 mg/l when softened. A separate unsoftened
drinking water tap can be fitted if the sodium limit does exceed 200 mg/l or if you would
prefer a hard water supply. This should preferably be at the kitchen / utility sink.
• It is recommended that softened water is not used for baby feed preparation,
particularly for those six weeks and under. Take a look at the baby feed instructions
for advice. Some babies’ kidneys are not fully formed and the baby feed is created
to contain the correct amount of sodium. The additional sodium in softened water
upsets this balance and some babies have been known to suffer from dehydration.
• If you have been advised by a doctor to be on a low sodium diet,
it is recommended not to drink softened water.
Yes
Softened water doesn’t contain unhealthy amounts of sodium:
In an average hard water area a 250ml glass of softened
water would contribute to 1% of your daily sodium intake.*
*Recommended daily intake by the NHS (2015) is 2,400mg of sodium.

FAQs
Why is a separate tap to provide unsoftened water recommended?


Some people prefer the taste of hard water
Instances where softened water isn’t suitable eg. mixing with baby feed
? • Some fish may require hard water in their tanks. If in doubt, please get advice from your supplier
• For watering indoor plants or your garden
• Some irons may be self-descaling and therefore designed for use with hard water, check the
instructions to be sure.
How much sodium is added to the water from a TwinTec Water Softener?
For every 100 mg/l of calcium carbonate hardness taken out of the water, 46 mg/l of sodium
goes in. Add this to the level of sodium already in the water (to find this out call the customer
service number for your water supplier) and you have the total sodium level after softening. Your
authorised TwinTec Dealer can help you with this.
Why is it considered that softened water could be detrimental to health?
Due to the sodium level, which as discussed above is not an issue.
How softened water compares:
What do the regulations say?
The WRAS state that “water that has been softened on site should only be used for drinking
purposes when the treated water is wholesome”, this applies to where the water hardness is
particularly high and exceeds 400 ppm. Other than that, softened water would be considered
‘wholesome’ by the WRAS. In this context, wholesome means healthy and drinkable.
250ml glass of softened
London water
25mg sodium
200ml glass of
skimmed milk
80mg sodium
200ml glass of
whole milk
100mg sodium

Can hard water cause Eczema

Read Fact Sheet

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Hard Water Test

Please select the answer that corresponds with whether you agree or disagree with the statement

1. It’s difficult to remove white marks from the shower screen/taps

2. I use a product to remove limescale

3. One of our family suffers from dry skin or eczema

You may benefit from a water softener

We provide a free home consultation to look into your needs. Simply complete your contact details or call 01245 222 203 to arrange your visit.

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You may not need a water softener but if you wish to improve the quality of your drinking water you may wish to consider a water filter.

Buy Water Filter